Frequently Asked Questions

ANSWERS TO YOUR QUESTIONS!

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
We ship through the Eastern states of Australia with Fastway Couriers, and we ship to WA and Northern Territories with CourierNow. 
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Orders received before 10am are shipped out that afternoon from our Sydney distribution centre. Sydney customers can expect to see their orders within 2-3 days, customers further away can expect to see their orders a day or two later. Orders that are being delivered to WA can take up to 10 business days.
DO YOU SHIP INTERNATIONALLY?
Yes we can arrange international shipping, and we can certainly ship to your international freight forwarder. Please Contact Us with your queries.
WHAT SHIPPING METHODS ARE AVAILABLE?
If you need your order faster than the above times, we can get your order on an express courier. There is an extra cost for this, we will send you an invoice for this cost. Please Contact Us with your requirements.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
You can pay with credit card through our website, or by bank transfer. If you choose to pay by bank transfer, you'll receive an email after you've ordered with our account details to make your payment to. If you'd rather pay by credit card over the phone, we can do that too.
IS BUYING ON-LINE SAFE?
Buying online is really safe, especially if you're paying by credit card. If in doubt, please call your bank for confirmation.

Orders and Returns

HOW DO I PLACE AN ORDER?
The easiest way is to place an order through our website. Simply find the products you want, choose the size and colours and follow through to the cart and checkout page. Alternatively, you can email your order through to us and we can either send you an invoice to pay online, or you can pay by credit card over the phone.
HOW DO I RETURN AN ORDER?
Unless the products you've purchased are defective, we don't accept any returns. However, we have no minimums, so if you're new to Dori Apparel, we always recommend you just buy one or two items first to ensure the product quality and fitment is what you require.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You don't need an account to order from us, but if you do create an account, it's easy to look back and see what you've bought.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
Please send us an email through our Contact Us page.
HOW CAN I CANCEL OR CHANGE MY ORDER?
If you'd like to cancel your order, you need to CONTACT US ASAP!  Once we receive your order, we pack and send your order pretty fast, so if you want to cancel your order, you need to be quick.
HOW DO I TRACK MY ORDER?
Once your order has shipped from our distribution facility we'll send an email out to you with the tracking details.

Net Orders Checkout

Item Price Qty Total
Total $0.00

Shipping address